Refund policy

Last updated 17 October 2026. Payments for NUR AI are processed by Paddle.com, our Merchant of Record, which issues refunds to the original payment method.

Free trial

A plan with a free trial is not charged until the trial ends. Cancel during the trial and you pay nothing.

14-day refund

If NUR AI is not right for you, ask for a refund within 14 days of a payment and you will get the whole payment back, for a first payment and for a yearly renewal. Monthly renewals after the first payment are not refunded; cancel any time and the plan runs to the end of the month already paid for.

How to ask

Write to contact@discovernur.com from the email address on the account, or reply to your Paddle receipt, or use paddle.net to find your order. Refunds are usually back on your card within 5 to 10 working days, depending on your bank.

Your rights

This policy does not take away any right you have under the law where you live.